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Over Half of Public Grievances Resolved on CPGRAMS Portal in First Half of June: Government Report


The Central Government announced on Monday that over 50 percent of public grievances submitted through the CPGRAMS portal were resolved within the first 15 days of June. The Ministry of Personnel, Public Grievances & Pensions reported that 69,166 grievances were addressed during this period.

The Department of Administrative Reforms and Public Grievances (DARPG) revealed that they received a total of 1,35,642 grievances in the first half of June. Out of these, 69,074 grievances were resolved, while 66,568 remain pending.

Additionally, DARPG released a list of the top five ministries and departments in terms of grievance redressal numbers. Leading the list is the Department of Rural Development with 21,614 grievances resolved. Following are the Ministry of Labour and Employment with 7,324 grievances, the Department of Financial Services (Banking Division) with 6,206 grievances, the Central Board of Direct Taxes (Income Tax) with 2,890 grievances, and the Ministry of Railways (Railway Board) with 2,296 grievances resolved.

To raise public awareness, the department shared five success stories of citizens using the CPGRAMS portal. These stories will be released weekly by DARPG to encourage more citizens to utilize the portal. The success stories highlight resolutions in areas such as pensions, disability cards, and income tax refunds.

One highlighted case is that of Rakesh Garg, who reported an incorrect computation of interest under Section 234C to the Central Board of Direct Taxes. His issue was resolved, resulting in a refund of Rs. 3,65,365.

Another case involved Vidyadhar Singh, who had not received four installments under One Rank One Pension-II. After filing a grievance on the CPGRAMS Portal, he received arrears amounting to Rs. 30,806 within 49 days.

SPR Shoav Ahmed, a retired army soldier, lodged a grievance regarding the non-payment of his arrears amounting to Rs. 1,03,412. His arrears were credited to his account within 8 days of filing the complaint.

Lovejit Singh reported incorrect deductions from his SPARSH pension account. The issue was resolved, and a refund of Rs. 27,411 was provided for the deductions made over three months.

Om Prakash Sharma filed a grievance about his refund being adjusted against a demand. The CPGRAMS Portal helped him secure a refund amount of Rs. 31,710 for AY 2023-24 and Rs. 40,779 for AY 2012-13.

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