The Bank of India has entered into a Memorandum of Understanding (MOU) with the Principal Controller of Defence Accounts (Pensions) to enhance services for pensioners through its extensive branch network, acting as SPARSH Service Centres.

The MOU signing took place at the Controller General of Defence Accounts Headquarters in New Delhi. Representing the Principal Controller of Defence Accounts (Pensions) was Shri Sham Singh, while Shri Ajay Kumar Panth, Deputy General Manager of the Government Business Department, represented the Bank of India, in the presence of CGDA Smt Devika Raghuvanshi.

Under this agreement, 433 selected branches of the Bank of India will initially serve as Service Centres to provide vital support to pensioners, particularly those in remote areas lacking access to SPARSH or technological resources. These branches will facilitate pensioners in updating profiles, filing grievances, completing digital annual identification, verifying pension data, and accessing information about their monthly stipends. Eventually, these services will be extended to all 5100+ branches of the bank.

This initiative underscores the Bank of India’s commitment to leveraging innovative technology to improve services for Defence Pensioners and ensure timely assistance.