Speaking at a national conference in New Delhi, MeitY Secretary S. Krishnan highlighted the growing role of DigiLocker as a critical component of India’s digital governance framework. Originally launched as a platform for storing digital documents, DigiLocker has evolved into a trust layer that securely connects citizens with various ministries and government departments, enabling seamless and interoperable services across the public sector.

DigiLocker allows users to store, access, and share essential documents digitally, reducing the need for physical paperwork and streamlining administrative processes. By ensuring authenticity and security, the platform facilitates government interactions that are faster, more reliable, and less prone to errors or fraud. This evolution reflects the Indian government’s commitment to leveraging technology to improve efficiency, transparency, and accessibility in public service delivery.

According to Krishnan, the platform now serves as a backbone for multiple digital initiatives, supporting the exchange of verified documents between citizens, private entities, and government agencies. The integration of DigiLocker into various schemes and services simplifies compliance, verification, and documentation processes, reducing friction in areas such as education, healthcare, financial services, and licensing.

The expansion of DigiLocker also aligns with broader efforts under the Digital India program, aiming to create a paperless, citizen-centric governance model. Its interoperability enables different government systems to communicate securely, fostering an ecosystem where data-driven decisions can be made efficiently while safeguarding user privacy.

As more citizens adopt DigiLocker for routine interactions, the platform continues to reinforce trust in digital governance. It demonstrates how technology can bridge gaps between government operations and citizen needs, ultimately making public services more convenient, secure, and responsive.