ObserveNow Media in collaboration with Google Cloud organized an exclusive roundtable discussion themed “Gen AI for PSUs: Driving Competitive Edge in Citizen Services” that brought together key PSU leaders to explore the transformative impact of Generative AI (Gen AI) on public sector efficiency. Held at EROS, New Delhi, on March 20, 2025, the session featured over 12 PSU decision-makers and industry experts in a dynamic 1.5-hour conversation on AI-driven governance, digital transformation, and citizen service enhancement.

The discussion revolved around how PSUs can leverage AI to optimize resource allocation, enhance accessibility, and support policy development. Google Cloud’s contributions were a focal point, highlighting its cutting-edge AI capabilities, including real-time data analytics, AI-powered translation, scalable cloud infrastructure, and robust security features. Panelists underscored the importance of AI adoption in enabling personalized citizen services, reducing response times, and improving overall governance efficiency.

Key takeaways from the session included the necessity of AI-compatible infrastructure for seamless integration, the role of structured workforce training in maximizing AI benefits, and the critical need for strong security measures to safeguard public data. The discussion also emphasized how AI-driven predictive analytics could aid PSUs in effective resource management, particularly in areas like disaster preparedness and social welfare programs. Despite challenges such as infrastructure limitations and workforce adaptation, panelists agreed that clear, well-defined strategies would facilitate a smoother transition into AI-powered governance.

The event saw participation from distinguished PSU leaders, including:

• Nagender Singh Yadav, Joint Director – Systems, Hindustan Petroleum Corporation Ltd.
• Dr. Prashant Atreya, Executive Director – IT, NHPC Ltd.
• A.K. Patel, Chief Information Security Officer (CISO), NTPC Ltd.
• Anwaya Bilas Sengupta, Alternate CISO & Chief Manager, Grid Controller of India Ltd.
• Saikat Bhowal, Group General Manager – Digital Technology Solutions, Engineers India Ltd.
• Amit Kulshreshtha, General Manager, NTPC Ltd.
• Sudhanshu Sharma, General Manager – ERP & IT, Indraprastha Gas Ltd.
• Bharat Panwar, Additional General Manager – IT, Bharat Heavy Electricals Ltd. (BHEL)
• Kuldeep Khokhar, Deputy General Manager, Power Finance Corporation Ltd.
• Ankur Konwar, Deputy General Manager, Indian Oil Corporation Ltd.
• Atul Kohli, General Manager – IT, NTPC Ltd.
• Sanket Kumar Jain, Senior Manager – IT, Indian Renewable Energy Development Agency Ltd. (IREDA)

Their insights provided valuable perspectives on the future of AI-driven governance, reinforcing the need for collaboration between technology providers and public sector entities.

Nagender Singh Yadav highlighted, “AI has the potential to revolutionize how PSUs deliver citizen services, making them more efficient, responsive, and data-driven. The challenge lies in ensuring seamless adoption and workforce readiness.”

Dr. Prashant Atreya added, “With AI-driven predictive analytics, we can allocate resources more effectively and improve our decision-making processes, ultimately leading to better governance and service delivery.”

A.K. Patel emphasized, “Security remains a critical concern. While AI enhances efficiency, we must simultaneously strengthen our cybersecurity frameworks to protect sensitive citizen data.”

Saikat Bhowal noted, “Collaboration between technology providers like Google Cloud and PSUs is crucial. By leveraging AI’s capabilities, we can drive innovation and improve public services at scale.”

The roundtable was not merely a discussion but an action-oriented initiative aimed at shaping the future of citizen services through AI-driven solutions. Google Cloud played a pivotal role in bringing together thought leaders, structuring an impactful agenda, and fostering actionable outcomes to address key challenges in AI adoption. This session underscored how AI and cloud technology are redefining public service delivery, setting new benchmarks for efficiency, and driving the next wave of digital transformation in governance.

ObserveNow continues to serve as a vital platform for industry collaboration, facilitating discussions that bridge the gap between technology and policy. Through its exclusive roundtables, conferences, and panel discussions, ObserveNow remains committed to fostering innovation and knowledge-sharing, enabling PSUs to harness AI’s full potential for enhanced citizen services and operational excellence.