Microsoft has announced an updated compliance framework for its operations in India, weeks after a legal dispute involving the suspension of services to Nayara Energy. The revamp is designed to strengthen oversight, ensure transparency, and prevent similar incidents from affecting critical customers in the future.

The updated framework introduces enhanced review protocols, allowing Microsoft to assess potential compliance risks more effectively before taking action that could disrupt client operations. These measures are aimed at mitigating legal and operational challenges while maintaining uninterrupted service for key customers, particularly in sensitive sectors.

A notable addition is the establishment of a Public Sector and Critical Infrastructure Customer Council, which will focus on safeguarding the interests of government and strategic industry clients. The council will serve as a dedicated advisory and oversight body, ensuring that decisions impacting service delivery are carefully reviewed and aligned with regulatory and contractual obligations.

Microsoft’s revised approach also incorporates jurisdictional safeguards, clarifying procedures for handling disputes involving Indian entities and regulatory requirements. These measures reflect the company’s commitment to improving governance, accountability, and risk management, while reinforcing trust among clients and regulators.

The updates follow heightened scrutiny of technology providers’ practices in India, especially concerning service continuity for critical infrastructure and public sector clients. Industry experts note that Microsoft’s proactive measures could set a precedent for other global tech companies operating in India, emphasizing the importance of structured compliance and risk mitigation frameworks.

By implementing these reforms, Microsoft aims to balance operational efficiency with regulatory compliance, ensuring that clients receive reliable services without interruptions. The move demonstrates the company’s focus on transparency, responsiveness, and adherence to legal and ethical standards, while strengthening its long-term relationships with Indian businesses and government organizations.