Infosys has unveiled its Customer Experience Suite for Salesforce, a strategic integration designed to enhance customer engagement across multiple channels. The suite combines Infosys’ Topaz AI services with Salesforce’s Agentforce platform, aiming to deliver seamless, personalized interactions while automating routine processes.

The new offering is positioned to transform the way businesses handle sales, service, and marketing operations. By leveraging AI-driven insights, the suite enables organizations to anticipate customer needs, optimize workflows, and provide real-time assistance. It also facilitates better decision-making by analyzing customer behavior, purchase patterns, and interaction history, ensuring that responses and recommendations are timely and relevant.

Automation is a core feature of the suite, reducing manual workload for customer service teams and allowing staff to focus on high-value interactions. This not only improves efficiency but also enhances the overall customer experience. The platform’s capabilities extend to predictive analytics, sentiment analysis, and intelligent routing of queries, ensuring that customers are guided to the most appropriate support channels.

In addition, the suite supports a range of digital touchpoints, including mobile apps, social media, and web portals, allowing businesses to maintain consistent engagement with their customers. Personalization features enable tailored recommendations, proactive notifications, and customized marketing campaigns, strengthening customer loyalty and satisfaction.

Infosys’ launch of this integrated suite reflects the company’s commitment to helping enterprises accelerate their digital transformation journeys. By combining AI intelligence with Salesforce’s robust CRM tools, the suite empowers organizations to enhance operational efficiency while fostering stronger, more meaningful customer relationships.