Salesforce CEO Marc Benioff recently confirmed that artificial intelligence now carries out 30% to 50% of internal workloads at the company, spanning roles in software engineering, customer support, analytics, marketing, and branding. Speaking on Bloomberg’s The Circuit, Benioff hailed the shift as a “digital labor revolution,” emphasizing how AI agents—powered by Salesforce’s own Agentforce platform—free employees to focus on higher-value tasks.

The CEO highlighted that Agentforce now handles customer interactions with 93% accuracy, even in high-profile accounts such as Disney. Salesforce is targeting one billion active AI agents by the year’s end, with more than 5,000 clients already leveraging the technology. However, this level of automation has come with a human cost: Salesforce has already cut over 1,000 jobs in 2025, even as it simultaneously hires new teams to support and promote its AI offerings. Benioff framed this as a strategic redeployment, noting that AI adoption helped reduce hiring needs while boosting efficiency.

Benioff’s remarks align with similar statements from other tech leaders—Microsoft’s Satya Nadella and Alphabet’s Sundar Pichai have both noted AI-generated code now makes up roughly 30% of their software development output. Bloomberg reported that the trend is prompting widespread workforce reshaping across Silicon Valley. Despite growing productivity, critics and employees have expressed concern over job displacement risks . Workforce metrics underscore the trend: over 63,000 tech sector layoffs in 2025, with major firms including Google, Intel, Meta, and Microsoft undertaking significant reductions—often citing AI-driven efficiency gains.

Salesforce’s internal metrics suggest strong support for its AI-driven direction. Benioff described the transition as inevitable: “All of us have to get our head around this idea that AI can do things that before, we were doing, and we can move on to do higher‑value work”. While acknowledging that no system is perfect, he underscored that reaching peak accuracy is less important than progress toward efficient, sustainable operations .

As Salesforce races toward a future powered by AI agents, the industry is watching closely. Benioff predicts the economic impact of AI implementation could skyrocket to between $3 trillion and $12 trillion in global productivity—a testament to the scope of this transformation. Whether businesses and workers can adapt remains the central question in a landscape where “digital employees” are increasingly integral.