Global cloud communications platform Infobip recently disclosed an expanded cooperation with Oracle in an effort to improve client engagement. By combining Infobip’s services with Oracle Integration, this partnership seeks to give companies smooth omnichannel communication capabilities.

Businesses can now effectively manage messaging channels like WhatsApp and SMS thanks to Infobip’s Omnichannel Messaging Adapter for Oracle Integration, which is introduced by the expanded cooperation. This solution offers a simplified method that cuts down on development and deployment time while addressing the challenges of integrating additional communication channels.

Infobip offers an Accelerator for Oracle B2C Service, Oracle’s contact center platform. This prebuilt use case facilitates seamless two-way customer communication with business support via WhatsApp and SMS. The Omnichannel Messaging Adapter and Accelerator provide Oracle clients and partners with low-code/no-code solutions.

Deepak Arora, Vice President of Product Management at Oracle, stated, “Our collaboration with Infobip simplifies connectivity and provides integration between the Infobip messaging platform and applications using our unified integration platform as a service, Oracle Integration.”

Veselin Vuković, Chief Alliances Officer at Infobip, added, “The Omnichannel Messaging Adapter for Oracle Integration allows our customers to tailor omnichannel solutions to their specific needs using the same platform with just a few clicks.”

This partnership underscores the commitment of both companies to deliver innovative solutions that meet the evolving communication needs of modern enterprises. By combining the unique strengths, expertise, and technological advancements of both organizations, this collaboration will generate a comprehensive portfolio of innovative offerings designed to address a wide spectrum of communication challenges. Businesses can expect to benefit from a synergistic approach that leverages the individual capabilities of each company to create truly transformative and impactful communication strategies and tools, ultimately driving greater efficiency, connectivity, and growth.