Housing over 1,700 of the world’s Global Capacity Centres (GCCs), India generates more than $60 billion in revenue every year. These numbers are expected to rise to 2200 GCCs with a revenue north of $100 billion every year by 2030. This means that India will actively employ 2.8 million people in GCCs by 2030. This uptick is all thanks to the economic growth of India, driven by its vast IT infrastructure, skilled talent pool, strategic investments in technologies such as AI, cybersecurity, cloud computing and automation and the need to become a digital-first economy.

It is not surprising that India is a favoured destination for enterprises worldwide owing to our pro-business policies, tax benefits for Special Economic Zones (SEZs) and financial incentives for such businesses. Companies seeking up to 50% lower operational costs are setting up GCCs in Tier-2 and Tier-3 Indian cities. There is no dearth of skilled talent in Indian cities outside of Bengaluru and Hyderabad, known for their tech-savvy recruits. India’s English-speaking workforce in IT and STEM is found all over the country in every state.

GCCs used to be centres for core IT services before, however, the demand is much more diverse today. AI, cybersecurity, automation, implementation, HR services, infrastructure management, design, marketing and more such fields are soon becoming part of the GCC apparatus.

While real-world job skills used to be a challenge before, initiatives have been taken to bridge the gap between industry and academia. Collaborations with industry giants and strategic partnerships with universities to drive skilling initiatives have become commonplace today. The aim of creating a future- ready workforce that can meet the demands of ever-changing job roles is in full steam. Furthermore, GCCs have also begun in-house upskilling programmes to ensure that employees are up to date with global digital trends.

Expanding digital literacy in India has led to enhanced employment opportunities for the skilled and dynamic youth. The ripple effect this creates with employment through vendor partnerships and support services is also noteworthy. Tier-2 and Tier-3 cities have benefited most from the digitalisation of India, creating more regional hubs and offering more opportunities to the local talent pool within their states.

GCCs in India contribute to 1% of the nation’s GDP. The 2025 Union Budget clearly shows a larger scope for GCCs in India, eyeing the business of a large chunk of the Global 2000 firms in the coming years. The road ahead for India with regard to GCCs is quite straightforward. India needs to heavily invest in education and upskilling for its employable youth while also creating an environment that is business-friendly. Incentivising infrastructure development, regulatory compliance, data security and innovation can make India a human resource superpower like no other.

India has an exciting opportunity to retain its best talent and create more gainful employment while climbing the global technological ladder. Global Capacity Centres in India are driving India’s growth and leading innovative thought leadership within. The Indian government can fuel this growth further by simplifying business processes and prioritising technological innovation. India’s growth story is something we all want to witness in the upcoming decade, and GCCs will play a crucial part in that.

Author: Vineet Dhawan, Founder & CEO, Digital Convergence Technologies (DCT)