RBL Bank has announced a leadership reshuffle as part of its broader transformation strategy. The lender has reappointed Narendra Agrawal as President and Head of Branch and Banking, while T.S. Pari has been named the new Chief Operations Officer (COO). The move aims to bolster the bank’s retail banking franchise and enhance operational efficiency.

Agrawal, with over 25 years of experience in deposits, lending, payments, and distribution, will focus on driving deposit growth, improving customer experience, and integrating branch banking with asset sales. Pari, who has held leadership positions in foreign and private sector banks for a similar tenure, will be responsible for optimizing operations, strengthening risk management, and ensuring a customer-centric approach.

Commenting on the appointments, MD & CEO R. Subramaniakumar stated that the two executives bring deep expertise in business growth and operational excellence. Their leadership is expected to accelerate the execution of key business strategies and further solidify the bank’s retail banking operations.

Meanwhile, Alok Rastogi, Head of Corporate Centre, will continue in his role, overseeing cost optimization and operational strategies.