India’s largest airline, IndiGo, has been ranked 103rd out of 109 airlines in the latest global rankings released by European claims processing agency AirHelp. The annual rankings assess airlines based on on-time performance, customer satisfaction, and compensation claim handling, with each criterion holding equal weightage. IndiGo received a score of 4.80, while Air India, the only other Indian carrier on the list, ranked 61st with a score of 6.15.

Brussels Airlines topped the rankings with a score of 8.12, followed by Qatar Airways (8.11) and United Airlines (8.04). IndiGo, however, has strongly refuted the survey results, questioning the methodology and sample size used by AirHelp.

“IndiGo has consistently excelled in punctuality and has the lowest customer complaint ratio for an airline of its scale, as per data from the Directorate General of Civil Aviation (DGCA). The survey by AirHelp, which does not report India-specific data or align with global aviation compensation guidelines, lacks credibility,” the airline said in a statement.

With a domestic market share exceeding 60% and over 100 million passengers carried in 2023, IndiGo emphasized its commitment to providing on-time and hassle-free travel. DGCA’s October air traffic report placed IndiGo as the leader in on-time performance at major metro airports and reported just 0.2 complaints per 10,000 passengers for the airline.

AirHelp claims its rankings are derived from data sourced through multiple commercial and governmental channels, though it remains unclear if DGCA data is considered in its assessments. IndiGo has reaffirmed its dedication to delivering affordable and reliable services, rejecting the findings of the AirHelp survey.