LiaPlus AI, a customer support solutions provider, has secured Rs 2 crore in a Seed funding round led by Inflection Point Ventures, with additional support from Chandigarh Angel Network and Growth91. The funding will be used to advance product development, expand the team, and boost sales and marketing efforts, as announced in a press release.

Founded in 2023 by Shailesh Jaiswal and Smridhi Seth, LiaPlus AI specializes in AI-driven customer support, offering multilingual assistance in 18 languages and managing millions of calls per hour. The platform is operational 24/7 and is equipped to understand customer emotions. With a presence spanning India, the Middle East, Africa, and Australia, LiaPlus AI provides businesses with an efficient marketplace for hiring customer support staff and leveraging AI for task management.

The Delhi-based startup focuses on enhancing model accuracy and relevance through high-quality data, prompts, and engineering, ensuring real-time interactions with less than 400 milliseconds of latency. The platform integrates smoothly with existing B2B systems, allowing for rapid adoption and offering competitive pricing without compromising quality.

LiaPlus AI has established strategic partnerships in India, Africa, the Middle East, and Australia, with a focus on the BFSI and e-commerce sectors. The platform is tailored to meet regional needs, delivering effective and personalized customer service in local languages across these diverse markets.