Kore.ai announced that its two flagship products, Kore.ai XO Automation and Kore.ai Contact Center AI, are now available on AWS Marketplace. AWS Marketplace is a curated digital platform that allows businesses to discover, purchase, deploy, and manage third-party software and services.

Kore.ai XO Automation harnesses the power of large language models (LLM) and generative AI through a no-code interface, enabling enterprises to design, build, and manage AI chatbots for automating customer interactions across more than 40 voice and digital channels, with support for over 130 languages. Its advanced Retrieval Augmented Generation (RAG) capabilities, multi-engine natural language understanding (NLU) powered by LLMs, and Responsible AI features help businesses deploy secure, scalable AI solutions to improve customer experiences and boost operational efficiency.

Kore.ai Contact Center AI elevates customer service by automating up to 80% of interactions, reducing wait times, and enhancing contact center efficiency. Integrated with the Kore.ai Experience Optimization (XO) Platform, it provides real-time agent support, automates task management, and offers AI-driven playbooks for guided interactions, ultimately improving customer satisfaction.

By listing these solutions on AWS Marketplace, Kore.ai makes it easier for AWS customers to purchase and manage its products directly. Recognized by leading analysts such as Gartner, Forrester, and G2, Kore.ai is known for helping businesses enhance customer service experiences through AI. CEO and Founder Raj Koneru emphasized the company’s commitment to providing advanced AI solutions, enabling enterprises to harness AI safely and responsibly for transformative outcomes in partnership with AWS.