OneXtel Media has partnered with the Centre for Railway Information Systems (CRIS) to significantly enhance the customer experience for millions of travellers across India. By integrating its AI-powered WhatsApp chatbot, OneXtel aims to transform the Rail Madad service for passengers nationwide.

In a LinkedIn post, Deepak Kaul, Vice President of Sales – India at OneXtel, expressed, “We are excited to announce our collaboration with CRIS to improve the customer experience for millions of travellers throughout the country. Our AI-driven WhatsApp chatbot is poised to elevate the Rail Madad service for passengers nationwide.”

As a leading telecommunications service provider, OneXtel offers a wide range of services including SMS, Voice, Email, and third-party application integration, positioning itself as India’s sole multimodal business communication platform.

CRIS, an organization under the Ministry of Railways, combines the expertise of IT professionals and experienced railway personnel to deliver complex IT solutions for the Indian Railways. Since its establishment, CRIS has been responsible for developing and maintaining critical software systems across various operational areas of the rail network.